(If you’re wondering, you can read What Do I Mean By, “You’re Fired”?)
I haven’t blogged about this, but boy, I have written about it a whole bunch of times.
Since we purchased a used Tahoe from Team Gunther KIA in Daphne, Alabama in February 2011, I have written long and detailed accounts of the situation in letters to the dealership, the Better Business Bureau, KIA Corporate, the Alabama Attorney General, and more. I even created a complaint page on The Squeaky Wheel.
The situation is so frustrating that I’m not even up to writing this with wit and panache, so I’m afraid you’re going to have to settle for large chunks of rehash of my previously-written accounts, with tidbits of interest of back-story thrown in.
Summary:
We purchased a used vehicle from this dealership. It was advertised on their website as (and the salesman affirmed by phone) having air conditioning, third row seating, and a black interior. The salesman adamantly insisted it had never been in an accident, and a CarFax report was not discussed or provided.
The salesman said it had been thoroughly inspected for safety and functionality by the service department. He explained that the dealership provides a 90-day warranty on all purchases (even when not specified in contract); the salesman said due to our remote location, any work would be contracted at a local dealership. The contract also included a payment of $100 to be sent to us upon receipt of our trade-in vehicle, which was being delivered to them the following week.
Description of the issues – Multiple instances of fraud, misrepresentation, refusal to honor warranty, etc.:
- Vehicle has no functional air conditioning, no third row seat, and a blue interior – while we grudgingly accepted the loss of the last two factors to purchase the year and model vehicle we were seeking, we were not aware that there was no air conditioning when we made the deal.
- Also, after extended driving revealed that the vehicle would overheat and leaked coolant, it was determined that the water pump needs to be replaced.
- CarFax documents that vehicle has been in an accident. (Found out after the fact)
- We were called two days after sale, required to drive back to have safety inspection done – so we had been sent home in a potentially dangerous, un-inspected vehicle (which they had assured us HAD been inspected).
- Dealership refuses to repair air conditioning, and now also the failed water pump. They will not even take or return our phone calls and refuse to honor what they called a standard warranty.
- No $100 payment sent (refused).
- Title paperwork was not released for over three weeks, allowing temporary permit to expire – yet was sent off prior to the safety inspection having been done. Title paperwork was completed with flagrant errors (erroneous listing of a lienholder), causing an additional week of delay before registration.
Their conduct has cost us a great deal of time off work, driving back and forth from Biloxi, MS to Daphne, AL (including gas, and wear and tear on the vehicle), and time stuck waiting at the dealership (including meals, entertaining children, etc.). We are still awaiting the money owed, and driving a vehicle which was not the one represented to us.
It’s complicated, of course… Without all the details it just isn’t as easy to picture how it happened, or why it’s such a big deal. You don’t get the feel for the way we were led down the rosy path, the way they left us alone at the dealership after closing time – then later asked why we didn’t tell anyone when we discovered that the a/c wasn’t working… But the story is so long, it would just bore you to tears, anyway.
They have spent most of their time backpedaling, lying more to cover their tracks, or passing the buck – and of course insisting that nothing matters unless it’s in writing. While we (sadly) realize that that’s largely true, in this case we were apparently conned by a pro, who sweet-talked us into a state of trust…
At one point, Team Gunther KIA had us talking with their business manager, who seemed on the verge of agreeing to the token settlement amount we had proposed. Then, suddenly and conveniently, she declared that she couldn’t talk to us any more, since they had handed the file off to their attorney when they found out about the Attorney General complaint.
The attorney, naturally, ignored me for a while, then finally sent a response to my Certified Letter that was two pages of absolute rubbish. Bah!
We’re supposed to have arbitration if something goes wrong, but the arbitration agreement says we must use the Mobile BBB’s arbitration service, while simultaneously saying that it is supposed to take place at a “mutually agreed location”. Not happening. So now what?
Well, now we hope that someone has enough good sense to realize that if I keep sending their attorney long, detailed responses, his time reading them is going to add up to a bigger bill than the settlement I’m asking for pretty quickly!
If you have any friends shopping for a new or used car on the Gulf Coast, please warn them to STAY AWAY from Team Gunther KIA in Daphne, AL.
And please, help me with a click? The Squeaky Wheel notifies the company every time someone visits My Team Gunther KIA Complaint Page. So click and be counted! And spread the word!
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Funny update, still no resolution: We were shopping (again? still?) for a replacement Tahoe, and mentioned a little of this drama to our salesman. He said he lived in Mobile, AL, and asked what dealership. When we said that it was Team Gunther KIA, he said, “Oh! Say no more!!” And he went on to relate that two of the people “who run the place” had worked for him at another dealership previously, and he was not at all surprised to hear about their behavior.