Life on the Road

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It’s been quite a while since I had any news to report about Goldster, although the comments have continued to pour in on my two previous posts:

Goldster, You’re Fired
Goldster Follow Up

I have had a couple of back-and-forth emails with the BBB, as well as the Attorney General’s office there, about my complaint, but nothing that really warranted a blog post.

Today’s Inbox surprise, though, was of a different caliber entirely.

It was from the BBB, but contained a “response from the owner of the business”. The letter read, in part:

Dear Valued Customer,

We are aware of a payment issue regarding the jewelry that you mailed to us. We also wanted to assure you that although you may have experienced a lengthy delay, we would like you to know that we are taking quick action to resolve your issue. Attached is an official claim form, that we kindly ask that you fill out and send back to us with as much detailed information as possible. The more documentation and details you can provide, the quicker the claim process will go. Please complete and return the form if 1) you have not yet received payment, or 2) if you have returned your original payment, and have not received a new check. *Please note that returning the claims form and documentation via the email option will result in a faster resolution time. Thank you.

**Please note this is a standard notice sent to all customers, please disregard if you have already completed and returned a claims form.
Please disregard this email and claims form if you have already redeemed payment for your gold, or a refund check.

It goes on to make reference to the notion that they’re cleaning house “as they wrap up their operation,” and asserts that you may make a claim whether or not you have any concrete documentation of your gold’s value.

I did, in the end, get my gold back, as described in my previous post, so this doesn’t apply to me.

But I hope all the many unhappy commenters will make sure to contact the BBB (email nbrewerton @ bbbwestflorida.org) or Goldster if they haven’t gotten this already, and apply for just compensation.