Chase – You’re Fired!
I fired Chase as my credit card company a while back, but never told you the story. Since it now has a sequel, it seems like it must be time…
I participate in MyPoints, and I keep us in Cracker Barrel Gift Cards by earning points for reading emails even if I don’t actually SHOP through them. (They have tons of other Gift Cards as rewards – if you haven’t cheked it out, you ought to!).
Anyhow, I was delighted when they offered me the opportunity to earn points all the time with a “MyPoints Visa.” I applied, got one, and began using it (and paying off the balance immediately, of course!).
Sadly, though, the card was administered by Washington Mutual.
When Chase bought them out, they cancelled the MyPoints program. All the existing accounts were tranferred over to their “rewards card” program… Whatever.
I kept the card for a while, figuring it was still doing my credit score good. Plus, when we went through six months of unemployment this summer, we did actually carry a balance.
But I kept not getting statements… I’d say from the time Chase took over I received an average of one statement every two or three months. When I called, they’d verify my address, tell the the date it was sent out, and suggest I contact the Post Office!
As though the Post Office has anything to say on the matter – not like they were sent with Delivery Confirmation or something! Since I got all my other mail just fine, it seems unlikely to be a Post Office problem.
Naturally (until recently, as I understand the law), the due date shifted, and minimum payment changed with the random new fee they assessed… So payments were occasionally late, and occasionally considered late when I guessed and made a $40 payment when they’d upped in minimum to $42. And, of course, they were totally unsympathetic when I called.
The card has been paid off and closed, and I will certainly never do business with them again.
And now, the thrilling sequel!
The WaMu/Chase branch near us ran a great promotion last year – $50 free for opening a checking account (which also has no fees, etc.).
After the qualifying period ended, we withdrew most of the money back to our interst-bearing credit union account. We kept it open with about $10 in there, figuring that it might be nice to have an account at a nationwide bank if/when we finally get the heck out of Dodge, er, Florida. All the paperwork, debit cards, checks, whatever we had was stuffed in a file folder and forgotten.
Until this week, when I received a notice of overdrafts!
Two charges of $10 each had been processed, along with two, get this, $34 overdraft charges!
So the account balance is currently -$78.43.
Needless to say, I called as soon as the office opened at 7 am the next day to try and get things straightened out.
After a lengthy identification process, and a struggle over the fact that I didn’t have the card number(s), the representative told me that I could not file the dispute. The card used was issued to the joint account holder (Wolf), and he would have to call in.
I was frustrated because Wolf is, of course, at work. While he can take a call if need be, he doesn’t exactly have time to sit there and wade through their voice-response system.
The representative said she could call him on a conference call, and he could then authorize me to complete the transaction. Although the odds were against him picking up, we gave it a try.
Wolf did answer, and the Chase rep didn’t jump in. So I greeted him, and explained the situation.
The representative then asked him if he authorized me to file the dispute on him behalf.
He said yes. She thanked him, and told him he could hang up… And we went ahead with filing the dispute.
Wait a minute! We went through all that about identifying me, and my inability to file a dispute on my own account because his card was used…
And she didn’t identify him AT ALL!!
Heck, if I had known that I could have called ANYONE! So much for security being enforced…
I’ve been assured that all the credits will post within two days, at which point I will go into my local branch and close this account. Because









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